The Chukchansi Gold Resort & Casino (CGRC) today issued a statement clarifying the time line for reimbursing customers who left with casino slot tickets or table gaming chips in the aftermath of the Resort’s recent closure by Federal and State authorities.
“We understand that Chukchansi’s patrons who left the Casino with chips or vouchers have many questions left unanswered as a result of the federal and state-ordered closure of the Resort, not the least of which is ‘how can I get my money back?’” said Giffen Tan, General Manager of the Chukchansi Gold Resort & Casino. “We are implementing a plan to redeem vouchers and chips by the end of the year. In the past, we have noted that we did not have a time line for reopening, and that the Casino will honor all of its commitments when it re-opens. While we still do not have time line for reopening, we are accelerating that process to ensure all patrons are reimbursed and all vouchers and gaming chips honored before the end of the year.”
* For Casino guests that used a Chukchansi Players Card while playing, the Casino has been able to identify the patron and how much they are owed and are processing checks that began going out in the mail late last week. Since we have over 5,000 tickets outstanding, it has taken a while to research each item. Checks of $100 and greater will be sent via certified mail.
* For Casino guests that did not use a Chukchansi Players Card but have table gaming chips or casino slot tickets, Casino guests can come to the property and exchange gaming chips or slot tickets for bank checks at the property on Dec. 16 through Dec. 18 from 10 a.m. – 2 p.m.
“As we have stated in the past, Casino management is working with federal and state authorities as well as Tribal leadership to find a solution to the issues which led to the Casino’s closure,” Tan added.
- Chukchansi Gold Resort & Casino